Community Transport Recommission consultation

This consultation has been suspended.

The Community Transport Consultation has been suspended. The drop in sessions will be rearranged at a later date. This is to ensure all users of the service have a chance to have their say. The key priority is the health and safety of our residents to delay the spread of Coronavirus.​

What is this consultation about?

Community Transport services are provided to residents who are unable to access conventional public transport by Cheshire West and Chester Council, to help them remain independent and access essential services.

The Council commissions (or buys-in) these services and our current contracts are due to end in March 2021. Therefore there is an opportunity to review what works well about the community transport service, and what changes may enhance services, before putting in place new contracts.

What proposals are being considered?

We are considering a number of proposals to ensure community transport services meet people's needs now and in the future, in way that is both fair and equitable across the Borough, and is affordable for the Council to run.

These include:

  1. ​Increasing the number of residents using the service
  2. Reviewing routes in operation
  3. Contributing to tackling the climate emergency
  4. Reviewing fares charged for the service

​We would like to hear your views on these proposals, to help inform decisions about the future development of the community transport service.

Please read the consultation information for further information about these proposals:

Our Community Transport services operate alongside commercial bus services, and some bus services which the Council has to help sustain through its own funding. Bus services across the country have been under a lot of pressure for many years, and many have stopped operating. Although this consultation is about Community Transport, these services cannot be seen as separate from other bus services which the Council wants to sustain. The Council is therefore conducting a wider review of our work to protect and extend bus services, including for school pupils and in rural areas. The views collected through this consultation will help ensure the wider transport review fully reflects your views.

How can I have my say?

The consultation is open from 28 February until 22 May 2020 and there are a number of ways you can get involved and tell us your views:

Paper copies are available to pick up at locations across the borough including Libraries, Brio Centres and​ Shop Mobility venues. Alternatively, paper copies of the survey and prepaid return envelopes can be requested via the following methods:

An easy-read document is available upon request. If you would like to request an easy-read version:

What will happen next?

At the end of the consultation, all the feedback received will be analysed and reported. What you tell us will be used to help inform the development of the proposals and Council decisions on plans for community transport services. A summary of the consultation findings and decisions taken will be published in July 2020.

If you would like to know more about how we use and store the information you give us in this survey, please read our consultation privacy notice:

Other ways of accessing information

Council information is also available in audio, braille, large print or other formats. If you would like a copy in a different format, in another language or require a British sign language (BSL) interpreter:

Please note:

We welcome views from all sections of the community and would encourage everyone to take part in this consultation. Note that the Council has a responsibility to make sure that its services are available to all, regardless of race, colour, nationality, ethnic origin, sex, age, marital status, sexual orientation, disability, religion or belief or sexual identity. Comments that are offensive to particular groups or considered inappropriate under the Equality Act 2010 will not be considered or published as part of this consultation.​​​​​​​​​​​


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