Social welfare and advice consultation

​This consultation is closed.


Cheshire West and Chester Council has a duty under the Care Act 2014 to provide Social Welfare and Advice Services across the borough to ensure residents have:

  • Advice on benefits
  • Information about housing matters
  • Support with debt management and money advice
  • Information regarding employment rights and redundancy
  • Information to support with social care related issues.

We would like to hear your views on Social Welfare and Advice Services in west Cheshire. This will help us decide on how the services are delivered going forwards.

The consultation is being undertaken in accordance with the Market Research Society Code of Conduct on our behalf by Ask for Research and Qa Research.

Why change now?

In west Cheshire, the current model of delivery is a traditional model of welfare and advice based in four offices.

This model of delivery has remained largely unchanged for several years. The pandemic period and impact of social distancing restrictions has led to an increased remote and digital offer via an online and telephone service.

We are looking to ensure that future services will meet demands by adopting varied methods of service delivery which have proved successful during this pandemic period. These new methods of support will broaden capacity to meet demand locally and ensure there is a universal offer to all residents of west Cheshire with focus on those living in our deprived wards and the most vulnerable.

We would like to hear the views of:

  • Residents of west Cheshire
  • Social Welfare and Advice Service clients
  • Social Welfare and Advice Service stakeholders.

How to get involved

The deadline for submissions is 17 March 2021.

The questionnaire will take around 10-15 minutes to complete. Some questions ask you to tick a box to select your answer and other questions ask you to write down your answer in the text box. If there are any questions that you do not wish to answer, please feel free to leave these blank.

Completing the questionnaire is voluntary and all the information you provide will be treated in the strictest of confidence.

If you would like the survey in a different format (telephone interview or hard copy postal questionnaire), help with completing the survey or further information on the consultation please contact Qa Research:

You will need to provide your contact details and nature of your enquiry and Qa Research will respond to you.

Find out more about Qa Research's privacy policy.

Other ways to take part

Alternatively, if you would like to take part with a telephone interview or by completing a hard copy postal questionnaire please call Qa Research Freephone​:

  • Telephone: 0800 995 6031

How your feedback will be used

What you tell us will help to inform a new model of Social Welfare and Advice and improve the support for residents across west Cheshire.

We want to ensure that the development of new services reflect the feedback and experiences of residents and how they wish to be supported in the future.

Further information

Council information is also available in audio, braille, large print or other formats. If you would like a copy in a different format, in another language or require a British sign language (BSL) interpreter:

​Please note:

We welcome views from all sections of the community and would encourage everyone to take part in this consultation. Note that the Council has a responsibility to make sure that its services are available to all, regardless of race, colour, nationality, ethnic origin, sex, age, marital status, sexual orientation, disability, religion or belief or sexual identity. Comments that are offensive to particular groups or considered inappropriate under the Equality Act 2010 will not be considered or published as part of this consultation.​​​​​​​​​​​​​​​​


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