Domestic Abuse Supportive Accommodation consultation

​This consultation is now closed.


Cheshire West and Chester Council currently commissions a Domestic Abuse Supportive Accommodation service to support individuals, couples and families affected by domestic violence and abuse.

The service has been designed for people fleeing situations of domestic abuse by offering them supportive accommodation either in a form of a refuge or dispersed accommodation in communities within the borough.

The service currently offers:

  • a core refuge with 24 hour staffing and peer support
  • a range of dispersed accommodation options as an alternative to core refuge where clients may have otherwise been excluded including male victims, families with older boys, LGBT victims, couples fleeing so called honour based violence, clients with complex needs, and clients with pets.
  • a resettlement support service, which helps service users to move from crisis or temporary forms of accommodation to a permanent home
  • various forms of support, from securing that home, planning the move, sourcing financial support and furniture, setting up bill payments and establishing that person in the community.

What are we consulting on?

It is important the service continues to develop, grow and improve, which has been encouraged through the current service model outlined above.

The current contract will come to end on 27 July 2019. Therefore, the Council is seeking views from key stakeholders to understand:

  • How, or if, current services meet the needs of service users and stakeholders
  • Any improvements that should be made to the service.

How to get involved

The survey is open to people over the age of 16 that currently live in west Cheshire.

Service user survey: this survey is for people who experience, or has been affected by domestic violence and abuse including service users and those who haven't previously accessed this service. You can also complete this survey as a member of the public who would like to give us their views.

Professionals survey: this survey is specifically for those stakeholders who work in the field of domestic abuse and violence.

We will use all of the feedback we receive to form our future decision making.

Both surveys are completely anonymous. Each one takes approximately 10 minutes to complete. Please only complete this survey if you feel safe and able to do so. You can change your mind at any point in the survey by simply exiting the screen.

Other ways to get involved

  • Paper copies of these surveys are being distributed to all individuals who are currently receiving the service. Additional copies will be available at Council's customer service centres in Chester, Ellesmere Port and Winsford, local Children Centres, GP practices and hospitals. You can also request a paper copy via the contact details below. For other formats, please see the 'Further information' section below.
  • Emailing your views to
  • Writing to us at Contracts and Quality Management Team, Commissioning People, Floor 4, HQ, Nicholas Street, Chester, CH1 2NP (Please quote 'Domestic Abuse Supportive Accommodation consultation' on any correspondence).

How your feedback will be used

Following the consultation, a report will be produced for Councillors and the conclusions will then be incorporated into the design of the new service. All service users will be informed of the findings of the consultation and outcome of the decision. A summary of Key findings and Recommendations will be made publically available on request.

Further information

Council information is also available in audio, braille, large print or other formats. If you would like a copy in a different format, in another language or require a British sign language (BSL) interpreter:

Please note

We welcome views from all sections of the community and would encourage everyone to take part in this consultation. Note that the Council has a responsibility to make sure that its services are available to all, regardless of race, colour, nationality, ethnic origin, gender, age, marital status, sexual orientation, disability, religion or belief or gender identity. Comments that are offensive to particular groups or considered inappropriate under the Equality Act 2010 will not be considered or published as part of this consultation.


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